Terms of Service

1. Definitions

• ‘StellarClose,’ ‘we,’ ‘us,’ or ‘our’ means StellarClose LLC, a Michigan limited liability company.
• ‘You’ or ‘Customer’ means the individual or business entity that has registered for or is using any of our Services.
• ‘Services’ means all products operated by StellarClose LLC as described in Section 2.
• ‘Content’ means any data, files, text, or materials you submit, upload, or input into our Services.
• ‘Transaction’ means a real estate transaction you submit to MrsNudgely.AI for coordination.
• ‘Uploaded List’ means any list of email addresses you submit to StellarClean or NudgelyMail.

2. Our Services

StellarClose LLC operates the following products. These Terms apply to all of them.

MrsNudgely.AI — Transaction Coordination

An AI-powered platform that automates real estate transaction coordination, including deadline tracking, document management, party communication, and workflow automation. Mrs. Nudgely is an AI — not a human transaction coordinator. All parties who interact with the system are informed it is AI-powered before engaging. This is non-negotiable and required by our operating principles.

StellarClean — Email Verification

An email list verification and cleaning service. You upload a list of addresses; we verify each one and return a cleaned list with a verification report. We run syntax, domain, MX record, SMTP, disposable domain, and role-based prefix checks using our own self-hosted verification engine.

NudgelyMail — Email Campaign Platform

A managed cold email campaign platform that provisions and manages dedicated sending domains and servers on your behalf, executes email campaigns you configure, and enforces sending limits, warmup schedules, bounce management, and unsubscribe processing.

MrsNudgely Studio — Video Production Platform

An AI-powered video creation and production platform for generating content using the StellarClose Media Network infrastructure.

StellarClose.com — Business Hub

The main StellarClose company website and agent-facing portal.

3. Eligibility and Accounts

• You must be at least 18 years of age to use our Services.
• You must provide accurate, complete information when creating an account. You are responsible for keeping your account information current.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at help@infostellarclose.com if you believe your account has been compromised.
• Business accounts: if you are using our Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

4. Pricing and Payment

MrsNudgely.AI Transaction Coordination

Pricing is per-transaction:

Service	Price
Transaction coordination (contract to close)	$350 per transaction
First transaction	Free — no payment required

StellarClean — Email Verification

Pricing is per-address verified, billed at the tier that applies to your total upload:

Volume	Price per 1,000
Up to 10,000 addresses	$15
10,001 – 100,000 addresses	$10
100,001 – 500,000 addresses	$7
500,001+ addresses	$5

Your tier is determined by the size of the list in each job. Partial thousands are rounded up to the nearest 1,000.

NudgelyMail — Email Campaign Platform

Subscription pricing (post-warmup capacity):

Plan	Price	Capacity
Starter	$297/month	1 domain, up to 100 emails/day
Growth	$497/month	3 domains, up to 300 emails/day
Professional	$797/month	10 domains, up to 1,000 emails/day

Setup fee: $197 one-time per domain — covers server provisioning, DNS configuration, and warmup initiation.

Payment Terms

• All prices are in USD
• Subscription fees are billed monthly in advance
• Per-transaction and per-use fees are billed upon completion
• We use a third-party payment processor — we do not store full payment card numbers
• Invoices are sent by email. It is your responsibility to keep your billing email current.
• Accounts more than 14 days past due may be suspended pending payment

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party right
• Send unsolicited commercial email (spam) — NudgelyMail is built for cold outreach with legitimate business purpose, not bulk spam
• Upload contact lists you do not have the legal right to use or process
• Harass, threaten, or harm any person
• Attempt to gain unauthorized access to our systems or another user’s account
• Reverse engineer, decompile, or attempt to extract our source code
• Resell or sublicense our Services without written permission
• Misrepresent your identity or your relationship to any transaction or contact
• Upload lists containing contact data you harvested through unauthorized scraping
• Use automated systems to access our Services in ways that violate these Terms

Violations may result in immediate suspension or termination of your account. We will report illegal activity to appropriate authorities.

6. MrsNudgely.AI — Specific Terms

Nature of the Service

MrsNudgely.AI is an AI-powered software system, not a licensed real estate broker, attorney, or human transaction coordinator. The Service automates administrative coordination tasks. It does not provide legal, financial, or real estate brokerage advice.

You remain the licensed real estate professional of record for all transactions you submit. You are responsible for reviewing all AI-generated communications, confirming deadlines, and verifying that transaction documents meet all applicable legal requirements in your jurisdiction.

AI Transparency

All parties who interact with Mrs. Nudgely are informed at the outset that they are communicating with an AI system. This is a non-negotiable operating principle. We will never configure the system to deceive any party into believing they are speaking with a human.

AI Outputs

AI outputs — including draft communications, deadline calculations, and document summaries — are produced automatically and may contain errors. You are responsible for reviewing all outputs before they are relied upon or acted upon. We are not liable for errors in AI-generated content that you chose to act upon without review.

Your Responsibilities

• Ensure your use of the Service complies with your state’s real estate licensing laws
• Review all AI-generated communications before transactions are finalized
• Maintain accurate and complete transaction information in the system
• Notify us promptly if a transaction is cancelled so billing is handled correctly

7. StellarClean — Specific Terms

Your Responsibility for Uploaded Lists

By uploading a list to StellarClean, you represent and warrant that:

• You have the legal right to upload, process, and use the contact data in that list
• The list was collected in compliance with all applicable laws, including CAN-SPAM, GDPR, CASL, and any other laws governing the jurisdictions of the contacts
• You will use the verified list only for lawful purposes

We are a processor of your uploaded data. You are the controller. We process the list solely to provide you the verification service you paid for. We do not use your lists for any other purpose.

Results and Accuracy

Email verification is a technical process and is not 100% accurate. Addresses marked as valid may still bounce; addresses marked as invalid may occasionally be deliverable. We do not guarantee a specific deliverability outcome.

Verification results reflect the state of the email infrastructure at the time of verification. Results begin to age immediately. We are not responsible for deliverability changes that occur after verification.

Stellar Mail Cleaning — Additional Terms

The following additional terms apply specifically to the Stellar Mail Cleaning subscription service at stellarmailcleaning.com:

• Verification reflects the status of each address at the time of checking. We cannot guarantee future deliverability. Email addresses that verify as valid today may become invalid in the future due to mailbox closures, domain changes, or other factors outside our control.
• You are responsible for ensuring your email campaigns comply with all applicable laws, including CAN-SPAM, GDPR, CASL, and any other laws governing the jurisdictions of your contacts. Stellar Mail Cleaning is a verification tool — compliance with sending laws is your responsibility.
• Uploaded addresses are used solely for verification and are not stored or sold. We process your list to provide verification results. We do not retain your email addresses after verification is complete, and we never share, sell, or use your uploaded data for any purpose other than delivering the service you requested.
• No refunds on completed verifications. Once your list has been cleaned and the verification report is available for download, the service is considered fully delivered. Subscription fees are non-refundable for the current billing period. You may cancel your subscription at any time to prevent future charges.

8. NudgelyMail — Specific Terms

You Are the Sender of Record

When you use NudgelyMail to send email campaigns, you are the sender. Your business name and contact information appear in the email. You are legally responsible for the content of every email sent through the platform.

CAN-SPAM and Applicable Law Compliance

Every campaign you send through NudgelyMail must comply with CAN-SPAM, GDPR (for EU recipients), CASL (for Canadian recipients), and any other applicable law. Required elements include:

• A physical mailing address in every email
• A clear, functional unsubscribe mechanism in every email
• Accurate sender identification — you may not impersonate another person or business
• Non-deceptive subject lines

We will not send campaigns that are missing required legal elements. The platform enforces these requirements. Non-compliant campaigns will be blocked before send. We reserve the right to terminate accounts that repeatedly attempt to violate these requirements.

Sending Limits and Warmup

The daily sending limits described in Section 4 are hard limits enforced in code. There is no override, no exception, and no administrative bypass. These limits exist to protect your sender reputation, your deliverability, and the integrity of the platform.

New domains start at 5 emails/day and ramp on a fixed schedule. Attempting to circumvent the warmup schedule by any means — including provisioning additional accounts or domains without following the proper setup process — is a violation of these Terms and may result in account termination.

Bounce and Complaint Management

We monitor bounce rates and spam complaint rates for all accounts. If your bounce rate exceeds 2% or your complaint rate exceeds 0.1%, sends will be paused automatically. You will be notified and required to address the issue before sending resumes. Repeated threshold violations may result in account suspension.

Unsubscribes

Unsubscribe requests are processed within 24 hours. Unsubscribed addresses are added to your permanent suppression list and will not receive future sends. You must not attempt to remove contacts from your suppression list or re-add them to future campaigns. Doing so is a violation of CAN-SPAM and these Terms.

9. Intellectual Property

Our IP

StellarClose LLC owns all right, title, and interest in our software, systems, models, algorithms, infrastructure, brand, and documentation. Nothing in these Terms grants you any ownership in our intellectual property. You receive a limited, non-exclusive, non-transferable license to use the Services as described in these Terms.

Your Content

You retain all ownership of Content you submit to our Services — your transaction data, your uploaded lists, your campaign content, your account information. By using our Services, you grant us a limited license to process your Content solely to provide the Services you have requested.

AI-Generated Outputs

Outputs generated by our AI systems (draft communications, verification results, video content, etc.) are produced for your use. You are free to use them for your business purposes. We retain ownership of the underlying models and systems that produced them.

10. Confidentiality

Each party agrees to keep the other’s confidential information confidential and to use it only for the purposes of the business relationship. ‘Confidential information’ means non-public information that is designated as confidential or that a reasonable person would understand to be confidential given the context of disclosure.

This obligation does not apply to information that is publicly known, independently developed, rightfully received from a third party without restriction, or required to be disclosed by law (provided the disclosing party gives prompt notice before disclosure where legally permitted).

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STELLARCLOSE LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will be uninterrupted or error-free
• AI-generated outputs will be accurate, complete, or suitable for any particular purpose
• Email verification results will guarantee a specific deliverability rate
• The Services will meet all of your specific requirements

Mrs. Nudgely is an AI system. AI systems make mistakes. You are responsible for reviewing all outputs before acting on them. Do not use AI-generated transaction communications without human review.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STELLARCLOSE LLC’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) $500.

IN NO EVENT SHALL STELLARCLOSE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow limitations on certain implied warranties or exclusions of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless StellarClose LLC and its members, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law, including CAN-SPAM, GDPR, or CASL
• Content you submit to our Services
• Uploaded lists that you did not have the legal right to upload or use
• Any claim by a third party arising from an email campaign you sent using NudgelyMail

14. Term and Termination

Term

These Terms are effective when you first access or use our Services and remain in effect until terminated.

Cancellation by You

You may cancel your account at any time. One-click cancellation is available in your account dashboard. Cancellation takes effect at the end of your current billing period for subscription services. Per-transaction fees already incurred are not refunded upon cancellation.

Termination by Us

We may suspend or terminate your account if:

• You violate these Terms, including the Acceptable Use policy
• Your account is used for illegal activity
• You repeatedly attempt to circumvent platform enforcement rules
• Your account is more than 30 days past due

We will notify you before termination except in cases of illegal activity or repeated serious violations where immediate action is required. You may appeal a termination by contacting help@infostellarclose.com.

Effect of Termination

• Your access to the Services ends on the termination date
• You may request a copy of your data within 30 days of termination
• We will delete your data in accordance with our Privacy Policy
• Sections 9, 11, 12, 13, 15, and 16 survive termination

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law provisions.

Before initiating any formal dispute, you agree to contact us at help@infostellarclose.com and give us 30 days to attempt to resolve the issue informally.

If informal resolution fails, disputes shall be resolved through binding arbitration administered under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Washtenaw County, Michigan.

YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms with the new effective date
• Notify registered users by email at least 14 days before material changes take effect
• For changes that materially reduce your rights, require your affirmative acceptance before they apply to you

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and StellarClose LLC regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control.
• Notices: We communicate with you by email at the address on your account. You communicate with us at help@infostellarclose.com. It is your responsibility to keep your email address current.

18. Contact Us

Questions about these Terms of Service:

• Email: help@infostellarclose.com
• Phone: 833-794-5488
• Mail: StellarClose LLC, 3588 Plymouth Road 233, Ann Arbor, MI 48105
• Website: stellarclose.com

We respond to all inquiries within 30 days.