Privacy Policy

StellarClose LLC ("Company," "we," "us," or "our") operates the Mrs. Nudgely suite of products, NudgelyMail, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites and services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Billing and payment information
• Real estate license information
• Business name and address
• Transaction and client data you input into our systems

Email Account Information (NudgelyMail)

When you use NudgelyMail, we collect:

• Email account credentials (app-specific passwords only, stored in encrypted vault)
• Email message content synced from your connected accounts
• Email metadata (sender, recipient, subject, timestamps)

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

Voice and Call Data

For Mrs. Nudgely transaction coordination services:

• Phone calls may be recorded for quality assurance
• Voice data is processed for AI transcription
• Call logs and transcripts are stored securely

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Sync and display your email across connected accounts (NudgelyMail)
• Send administrative information and updates
• Respond to inquiries and offer support
• Improve our products and develop new features
• Monitor and analyze usage patterns
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our services (cloud hosting, payment processing, analytics)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement enterprise-grade technical and organizational measures to protect your information, including:

• AES-256 encryption for stored credentials via AWS Secrets Manager
• TLS/SSL encryption for all data in transit
• DynamoDB encryption at rest for all stored data
• Isolated serverless compute (AWS Lambda) with no persistent state
• CloudFront CDN with built-in DDoS protection
• Read-only IMAP connections to email providers
• Access controls and authentication on all API endpoints
• Regular security assessments and monitoring

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Transaction records are retained for 7 years per real estate industry standards. Email data in NudgelyMail is retained while your account is active and permanently deleted upon account cancellation. Trash items are automatically purged based on your configured retention settings.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Disconnect: Remove connected email accounts at any time, immediately deleting all synced data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

7. GDPR Compliance (EU/UK Users)

If you are located in the European Union or United Kingdom:

• We process data based on consent, contract performance, or legitimate interests
• You have rights under GDPR including access, rectification, erasure, and data portability
• You may lodge a complaint with your local data protection authority
• Contact our Data Protection Officer at help@infostellarclose.com

8. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our websites and updating the "Last Updated" date.